Importing Didnt Work You Might Want to Try Reloading the Page and Then Try Again

Viewing 30 posts - 1 through 30 (of 31 full)

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• November xv, 2017 at 12:32 am #876877

  How-do-you-do, I've tried but well-nigh every solution I can find from the forums and I proceed to receive the post-obit error:

  "Importing didnt work! you might want to try reloading the page and and so try again"

  I take tried increasing the memory limit, and max-memory limit for admin. I've tried different browsers, clearing cache, and disabling all plugins. I've checked the server settings for cpanel and everything is fine. We have multiple other Enfold development sub-domain sites working off the same domain with no issue. I take purchased and installed Enfold countless times and accept come up across this consequence before on a few other theme imports. The "Structure" theme seems to never work on import and now the "2017" theme does non piece of work either (it has happened on a couple of other theme imports but I tin't remember which ones at present.).

  This issue seems to just crop up on some of the demo imports. I recently installed the "Ring Theme" and everything went smoothly. In this particular case I'grand trying to install the 2017 theme. When this happened the offset time I contacted you regarding the "Construction Theme" import issue I was having. After yous had tried unsuccessfully to troubleshoot the issue, yous had sent me the xml files to do an import through wordpress. Importing through wordpress did not work either – it simply just stalled and went nowhere so I ended upwards just restoring a site from a different customer that had used that same theme and carried on with the project so there was never really any resolution to the problem.

  We absolutely LOVE this theme and accept purchased over 30 licenses due to information technology'south stability and flexibility. Nosotros have multiple projects coming up that are slated to use this theme also, but if we are not able to successfully import the different theme variations it will non be a viable theme for u.s. to utilize for our upcoming projects. Hopefully nosotros tin can figure this out as I really don't want to switch to another theme!

  I've added an admin account for yous to troubleshoot through. Delight permit me know if y'all require any further permissions or information.

  Thanks, I look forward to your reply.
  Kandace

  November 15, 2017 at 5:thirty am #876915

  Hey webacom,

  To assist you lot with this issue, we'll start demand you to provide usa with your URL. This is to ensure that we can provide yous with a tailored answer to your situation. Once you have provided u.s. with your URL, we volition be happy to assist you with everything.

  Best regards,
  John Torvik

  November xv, 2017 at 7:12 pm #877190

  Omg…I tin't believe I forgot the most important slice of data! Sorry about that. Here's the URL.

  November 17, 2017 at 10:39 am #878001

  Hi,

  Thanks for the login details. I tried importing the Construction demo and I get that error as well. It seems like the server tin't handle the import as it returns a 500 internal server mistake on the admin-ajax.php WordPress file. Mayhap yous could effort contacting your hosting provider to see if they can see why the import causes that error?

  Best regards,
  Rikard

  March seven, 2018 at eleven:02 am #922841

  This reply has been marked as private.

  March vii, 2018 at ane:19 pm #922961

  Hi GravityCentral1,

  Credentials did not piece of work for me. Could you please update the credentials?

  Best regards,
  Victoria

  March vii, 2018 at seven:24 pm #923245

  I accept the same problem. Yesterday it just worked. Since today it's incommunicable for me to import any demo data. Tried it a serveral times. No chance. Would love to run into a update too.

  – Christian

  March seven, 2018 at nine:23 pm #923335

  This was never really resolved for me. It used to work on our server and so it just started throwing that vague mistake. The demo import on 1 or two would still import like before, but most will non piece of work (I remember the band demo did import). I concluded up having to utilize a completely different server to practice the demo import and then move everything over to our work server. Pain it butt for sure and adds extra time to a projection, just was spending hours and hours troubleshooting with no success (not to mention the frustration) so I just gave up.

  We're using Enfold less now on our projects due to the actress step involved, which is unfortunate considering I dear the theme. If this ever does get resolved, please let me know.

  March 8, 2018 at 6:43 am #923578

  Hi,

  Lamentable for the issues, it'due south usually the max_execution_time variable which causes this problem, because downloading the demo files will take longer than it'due south allowed to. Only maybe you lot could try importing the demo manually? If you volition find instructions in private.

  Best regards,
  Rikard

  March 8, 2018 at 8:46 am #923652

  This reply has been marked as private.

  March 8, 2018 at 12:xi pm #923805

  Howdy Christian,

  Let usa know once you tried importing the demo using xml, if that doesn't work, please requite u.s.a. ftp admission, and so we can check further and try to debug.

  Best regards,
  Nikko

  March 8, 2018 at 12:43 pm #923839

  Hi Nikko,

  right now i had no gamble to import the demos from your backend by clicking one of the layouts. I had a little success to configure the php.ini on the server. Just i could simply put 120s max on the "max_execution_time". Correct at present i have more visible pictures and effects than before. I recollect i would need another 30 or 60 seconds to cease the import.

  – Christian

  March 8, 2018 at two:15 pm #923880

  Hi Christian,

  Glad that yous're having progress, adjusting it to a longer time should assist as what yous accept stated. Let us know if y'all need further assistance :)

  All-time regards,
  Nikko

  March eight, 2018 at ii:22 pm #923884

  The Trouble isn't really solved right at present, because my hoster only allows max. 120s. Why does it need so much time to import the demos? Will exist thankful for any assistance.

  – Christian

  March 8, 2018 at 3:l pm #923925

  Hi Christian,

  I can't really tell why it needs much time on your host, usually it would exist washed importing for several seconds. The only culling solution I tin remember of is import via xml.

  Best regards,
  Nikko

  March eight, 2018 at four:05 pm #923931

  Tin can you tell me how i can set that?

  – Christian

  March nine, 2018 at 8:10 pm #924691

  Hullo,

  Defining a higher memory limit in WordPress and if possible increasing the memory on the hosting server should resolve this outcome.

  To increase the WordPress memory limit please admission wp-config.php file and add the below line

                  define('WP_MEMORY_LIMIT', '256M');                              

  For a detailed explanation please cheque this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
  and yous tin contact your service provider to increase the memory limit.

  Alternatively demo data can be imported using XML file from Admin > Tools > Import > WordPress
  Make sure to cheque the option "Download and import file attachments" while importing.

  Please note this will not import the theme settings you may need to ready them up and upload if any images are missing from backend in one case the XML file is imported.

  App demo
  Weblog Lifestyle
  Blog
  Business Flat
  Church
  Coming Shortly
  Construction
  Consulting
  Artistic Studio
  Default demo
  Gym
  Health
  Hotel
  Landing Page
  Medical
  Photography
  Portfolio Minimal
  Portfolio one page
  Restaurant 1 page
  Restaurant
  Resume
  Shop
  Spa
  Startup
  Travel
  Hymeneals

  All-time regards,
  Basilis

  September 20, 2019 at 10:45 am #1140168

  Importing didnt work!
  You might want to endeavor reloading the folio and and so try again

  I have the same problem, tin´t install the Band demo in my wp, culd yous help me? My URL is revolutionband.es
  Thanks in advance

  September 22, 2019 at half dozen:53 pm #1140698

  Hi Raymonbil,

  Best regards,
  Victoria

  September 23, 2019 at 10:13 am #1140929

  Hi,
  I write here what i wrote in my thread because i'm having the same consequence : Tin'T IMPORT DEMO THEME !!!
  And DEFAULT DEMO.XML is missing !!! so i tin't try the manual import neither…..
  what is going on with this theme ?

  HEEELP PLEASE
  (see my thread hither : https://kriesi.at/back up/topic/default-demo-error-message-at-import/)

  Thks
  Raphael

  September 23, 2019 at 10:59 am #1140975

  Hi Raphael,

  https://cl.ly/6acb0cfa3052 Default demo is Enfold 2017, please do non brand duplicate threads to avoid confusion.

  Tyr importing this file
  /enfold/includes/admin/demo_files/enfold-2017.xml

  Best regards,
  Victoria

  September 23, 2019 at xi:16 am #1140980

  i'm the i who is confused hither.
  i've washed it already with the xml file included in the theme (default demo xml file is missing) and didn't work neither : aught happens when importing manually the XML file.

  I'm sorry merely this is not what is written in your theme in one case installed : it says DEFAULT DEMO for the original one, and ENVELOPPE 2017 for the other one (french version). See it in the admin panel. In a previous thread about this issue, the moderator linked to all xml files in a dropbox (broken at present) and the xml file was called default.xml

  Please provide a solution and then that i can import the demo theme i bought, not some other one.
  Whatever information needed just ask i will be delighted to provide.
  Thank you
  Raphael

  September 23, 2019 at 1:44 pm #1141002

  Ok, I culd fix information technology, There was two issues, offset that I tryed import the them (enfold) direct from de Zippo that I downloaded from the Themeforest site, Inside the Cypher there was another zip chosen Enfold that works perfectly.
  The 2nd problem whith import the demo Ring had to do with my api Token that.
  Tanks

  September 24, 2019 at ix:28 pm #1141601

  Well washed Raymonbil ! Y'all found a solution by yoursel, simply as me :) I had to establish my fashion out of the issue, 2,v days of work to notice my ain solution… Look my thread here https://kriesi.at/support/topic/default-demo-mistake-bulletin-at-import/

  This support forum only doesn't work, and Victoria can't answer 100 threads per minute… 4 jobs open for support (http://jobs.kriesi.at/) at this time means Kriesi needs assist to support ENFOLD THEME !!!

  Que ta vaya bien Raymonbil, me ha molado tu spider web revolutionband.es antes de que la pusieses en mantenimiento. Imposible instalar los TEMAS DEMOS para mi, pero una vez arreglado el problema (ni te cuento), el tema me va de p#### yard####

  Rafa
  (from Bordeaux)

  September 25, 2019 at 11:48 am #1141753

  Pues si, Rafa, el servicio de soporte y este foro no han funcionado nada bien y al terminal he tenido que solucionar mis problemas por mi mismo.
  Que te vaya bien

  September 25, 2019 at two:12 pm #1141818

  Hi,

  Thank you for the update.

  Is there anything else that we tin assistance yous with? Looks like you have successfully installed the theme. Please don't hesitate to open up a new thread if you lot need anything else.

  Best regards,
  Ismael

  September 26, 2019 at 9:43 am #1142167

  Yes I have done my friend only without your help,I´grand not too happy near this support forum, in my stance it has been too dull and nix clear, like if you dont know how to prepare the mayority of our bug.
  I hope this can improve in the future.
  Best regards

  Raymon

  September 26, 2019 at ii:06 pm #1142271

  I fully hold with Raymonbil, we have paid for a theme AND 6monts support and either we dont get support or when we do information technology'southward 2, or iii, or four days subsequently when the consequence has been solved by ourselves or avoided when not solved. And when you respond y'all bring no new solutions. This is non normal for a service we have paid for.
  Regards
  Raphael

  September 27, 2019 at 9:41 am #1142613

  Hi,

  Sorry most that. We'll do our best to help you amend in the future. And please note that you will e'er have a higher hazard of getting a response when you open your own thread or ticket.

  Thank you for your understanding and patience.

  Best regards,
  Ismael

  September 27, 2019 at 10:12 am #1142637

  Hi Ismael,
  Cheers for answering. But i'grand distressing to say that this is not what happened in my example. Equally you tin can see in the beginning ticket i opened (https://kriesi.at/back up/topic/default-demo-fault-message-at-import/#post-1140703) i didn't become any answer until ii,5 days after…. precisely i got an answer quicker when i wrote a message in here….

  And i wrote here because the back up system is presented as a forum which ways i'thou non supposed to open a new thread for an old consequence (this thread is open since November 15, 2017).

  In the end, everybody is lost in here : moderators (it must drive you crazy), the support system is a mess, and in the end we, customers, don't get the answers we demand and we must constitute our manner effectually to keep our ain customers happy with quality and time to market…

  Hope this volition help in improving your system : transform the forum into a knowledge base and deploy a proper back up system.

  Best regards and respect to the moderators team.
  Raphael

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